1) How to place an order ?

* When you see any item you want to purchase, you can just Buy Now for the item or add it to cart.
* You can enter your email address firstly, and then complete the purchase form and select payment method..
* You will receive an order confirmation email, and also pls complete the payment

Note: if you want to receive a confirmation order, you can go Buy Now and enter your email, but if you add it to cart, and pay it via the cart by paypal or credit card, you will receive payment confirmation, we will then send order to your address on payment confirmation.

2) Will I receive any order confirmation after placing an order?

Yes, you will receive the order confirmation via email after you place an order.. We will send out your order in next couple days, and will provide you tracking number..
For any questions and follow up required in future, you can just reply to this email, or contact us via phone or whatsapp..

3) What payment method do you accept?

We accept payments in multiple currencies via Paypal, Mastercard, and Visa, Bank transfer or Alipay.. When you place an order, you can select the payment method

4) How much should I pay for the shipping?

We usually sell our products with free shipping. If you see it free shipping, you don't need to care how much for shipping, as it is free shipping to your destination

5) How long does it take to ship my order?

We make every effort to ship out your order on the next working day. Shipping time varies depends on the destination. We will send you an email with tracking number after the shipment leaves the warehouse. In most circumstances, delivery time should be as follows:

Shipping methods	Estimate Delivery	Shipping Cost
Standard	10-20 days	Free Shipping to HongKong or near countries
Standard	20-40 days	Free Shipping to Europe, USA, Canada or near countries
Standard	15-25 days	Free Shipping to Australia or near countries
DHL	3 -5 days	US $20.00 or subject to countries

6) Buy Now vs Add to cart, what is the difference?

Buy now, you have to enter your email firstly and then proceed payment, you will receive order confirmation
Add to cart, you can proceed payment, it is optional for you to enter email for receiving order confirmation

7) How to get a coupon? if you see coupon button when buying

You see the green button "get a coupon", follow it and show it, you will get a coupon code, then you put it in input field for coupon code, and enjoy the discount. When you get discount, dont forget to like our facebook page, thank you

8) Tracking number will be provided after shipment..

Tracking your order

9) Where will you return the product if require

1) USA warehouse for USA or Canada return
Fugo Sales HKZUXQZC
18432 NE Sandy Blvd & HKZUXQZC
PORTLAND, Oregon, USA, 97251-6835

2) UK warehouse for UK or Europe return address
Fugo Sales HKZUXQZC
4PX Transrush Unit 5 Trident way & HKZUXQZC
Southall, Greater London, UB2 5LF

3) HK address for HK or Asia return address

10) Contact us for order status..

You should receive order confirmation after place an order.. You also will receive shipment notice subject that your order has shipped. so, you can firstly check your email if you received ( pls also check your spam folder)..

If you want to ask questions on order status, you can find that order confirmation and simply just reply, so that we can track the order with order details.

If you cant find that order confirmation, you have to send via contact page, pls provide your name and email, so that we can track your order status.

We will reply your inquiry asap, probably the next day or the same day that depends on the time zone same or different.

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